Trial month

You have charged me 6.99 even that i have subscribed to your Plattform under the free trial month offer ? HOW IS THAT FU.KING POSSIBLE



Lösung von PatrickG 15 March 2021, 14:27

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Hey @Ilyas welcome to our community! 
It's a pity that you are experiencing difficulties. I have just checked for you. According to your order confirmation, you did not book a free month, but started directly with the paid subscription. Did you already have a Joyn account in the past with a Joyn PLUS+ subscription?
Best regards, Patrick.

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